Terms of Service

1. Acceptance of Terms

By accessing or using HotelService ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

HotelService is a Service Request Management System that provides:

• Guest request and task management
• Task assignment and tracking
• Staff coordination and communication
• Workflow automation and escalation
• Multi-location management
• Mobile application access
• Performance analytics and reporting

3. User Accounts

3.1 Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us immediately of unauthorized access

3.2 Account Responsibilities

• You are solely responsible for activities under your account
• You must not share your login credentials
• You must use strong passwords and enable two-factor authentication when available

3.3 Account Termination

We reserve the right to suspend or terminate accounts for:

• Violation of these Terms
• Suspicious or fraudulent activity
• Non-payment of subscription fees
• Request by law enforcement

4. Subscription and Billing

4.1 Fees

• Subscription fees are billed in advance
• Pricing is subject to change with 30 days notice
• All fees are non-refundable except as required by law

4.2 Payment

• You agree to provide valid payment information
• You authorize us to charge your payment method
• You must update payment information before expiration

4.3 Free Trials

• Free trial periods are limited to one per tenant
• Trial features may differ from paid plans
• Trial cancellation does not affect data retention obligations

5. Acceptable Use Policy

5.1 Permitted Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

You must not:

• Use the Service for illegal purposes
• Transmit viruses or malicious code
• Attempt to gain unauthorized access
• Interfere with service operations
• Violate intellectual property rights
• Harass or abuse other users
• Exceed usage limits or quotas

5.3 Content

• You retain ownership of data you provide
• You grant us license to use data for service delivery
• You are responsible for content legality

6. Data and Privacy

Your use of our Service is also governed by our Privacy Policy, which can be found in our settings.

7. Intellectual Property

7.1 Our Rights

The Service and its original content, features, and functionality are owned by Deva Foundation and are protected by international copyright, trademark, and other intellectual property laws.

7.2 Your Rights

• You retain ownership of your data
• You receive a limited license to use the Service
• You may not copy, modify, or distribute our proprietary materials

8. Service Availability

8.1 Uptime Commitment

We strive for 99.5% uptime but do not guarantee uninterrupted service.

8.2 Maintenance

Scheduled maintenance will be announced when possible.

8.3 Service Changes

We may modify, suspend, or discontinue features with reasonable notice.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the amount you paid in the past 12 months
• We are not liable for data loss beyond our backup commitments

10. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Indonesia.

11.2 Arbitration

Disputes shall be resolved through binding arbitration except where prohibited.

12. General Provisions

12.1 Entire Agreement

These Terms constitute the entire agreement between you and us.

12.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

12.3 Waiver

Failure to enforce any provision does not constitute a waiver.

Thank you for using HotelService. These Terms are effective as of the "Last Updated" date stated above.